Customer Satisfaction

We build customer satisfaction metrics to gauge the perceptions of all of your customer groups. This can include employees, management, external customers, vendors, business partners and investors. Teligenix can measure the unique key performance indicators that are necessary for a particular business. For example, a survey could measure service promptness, employee knowledge and added customer relationship value - to name a few

Most customer satisfaction metrics are usually USELESS tools because their results are not used to their full potential, nor communicated effectively. We build customer satisfaction metrics that will help you mitigate customer risk by assessing internal and external satisfaction. By conducting a survey for example, and analyzing the results, we can help you:

Measure customer satisfaction

Measure customer retention

Measure added customer relationship value

Track marketing trends/campaigns

Predict future customer spending patterns

Identify and manage customer risk

Identify training needs

Assess the impact of your most profitable and least profitable customers

Boost employee productivity

Our services include:

Electronic Surveys

Executive Interviews

Marketing / Communication Audits

Mystery Shopping