Frequently Asked Questions (FAQ's)

Q: What is Customer Relationship Management (CRM)?
A: A textbook definition of CRM is, "Actively catering to customer needs at such a superior level that it will allow the possibility of higher sales, industry changing forms of customer service and increased dominance among competitors, which ultimately helps to keep more customers." CRM follows the philosophy, "The higher employee satisfaction is, the higher customer satisfaction is, the higher profits will be."

Q: What is the origin of the name Teligenix?
A: Part of our name comes from the word "Telegenic" - defined as "having an appearance and manner that are markedly attractive to television viewers." We substitute customers for television viewers.  The other root association of our name comes from the word "Intelligent." At Teligenix, we consider ourselves professional consumers that strive to make your business or organization telegenic for all its existing and potential customers.

Q: What are the advantages of having a third party consulting company handle my Customer Relationship Management (CRM) needs?
A: When using a third party consultant you do not have to worry about any internal biases that may exist. For example, let's say you have an internal CRM practitioner who is conducting internal satisfaction or efficiency measurements. Employees may be afraid to give their honest feedback for fear of retribution. All Teligenix interaction with your staff and customers will remain confidential and objective.

Q: In the emerging industry of Customer Relationship Management (CRM), how do I know that Teligenix can provide the right solutions for my business?
A: The CRM industry continues to be underutilized and remains misunderstood. An amusing industry joke is that if you ask 10 different professionals that claim to use and/or practice CRM - you will get 10 very different answers. The truth is that the term CRM has evolved since the early 1990's, but continues to endure changes. However, the core focus of CRM still remains on customer profitability, customer satisfaction and customer retention. The Teligenix team has over 30 years of experience in an industry that only coined the term about 10 years ago. Our methods have been tested and proven in some of the most difficult customer environments, and range from the top 10 Fortune 500 companies to small businesses.

Q: How are Teligenix's solutions unique?
A: At Teligenix we do "customer everything."  Even if you do not see a particular customer related service listed on our Web site, we can custom build the solution that is right for you. We understand that customer needs will continue to evolve in all industries - and we are here to accommodate them. 

All Teligenix services are designed to work together, but can also stand alone. We always combine elements from our full service menu to provide the most complete customer results, while providing market-specific perspective for each client.  Too many competitors create generic solutions that only show narrow customer views.

Generic competitor solutions = average results = customer attrition over time!

Q: Bottom line - why should I choose Teligenix over a competitor?
A: See bullet points below.

• This is our passion
  We really do eat, sleep and breathe CRM 24/7.
  
• Superior customer service experience
  You will get some of the best customer service you have ever experienced. Too many  competitors try and sell you on ways to improve your customer experience, but give you average service in the process. We will not stand for this!
  
• Customer education
  With Teligenix you will always receive a thorough education on the CRM industry and up-to-the-minute industry best practices. Our team will do everything exactly as you want it, but unlike most companies that are out for a quick profit, we will always advise you on the best way to go.  We will point out the potential ramifications for your customer solution decisions and implementation positioning.
  
• Added customer relationship value
  When working with our team you will always get added customer relationship value.  We aim to enhance your understanding of CRM, while considering your unique industry perspective.
  
• Return on investment (ROI)
  All Teligenix solutions keep the value of your individual customer relationships in mind. We show you the bottom line every time and give results that you can really plan with.