Services

This is our passion! We really do eat, sleep and breathe Customer Relationship Management 24/7/365.

Our services encompass anything and everything that involves customers. From customer acquisition to customer retention, and everything in between - we can make your business “customer attractive.” We describe ourselves as professional consumers that strive to make your business or organization telegenic for all its existing customers and potential new customers.

The Teligenix team is only satisfied with 1000% (A+++) customer satisfaction all the time, while aiming for life-long client relationships. Added value is everything at Teligenix. All of our solutions include: a thorough industry education, added customer relationship value at every interaction, superior quality of services, superior customer satisfaction, and a return on investment that you can count on!

The word “generic” is not in the Teligenix vocabulary. All solutions are custom tailored to your unique industry and customer niche. We understand that you have only one chance, maybe only a few seconds, in any communication channel to make a first impression with a potential new customer.

Generic solutions = average results = customer attrition over time!

Every customer interaction is either positive or negative. The result over time is customer retention or customer attrition. We can help you determine potential customer roadblocks, opportunities to reduce customer cycle time and create process checkpoints to measure future organizational efficiency.

Did you know that two-thirds of satisfied customers are willing to defect? Only when customers are "very satisfied" or "extremely satisfied" is repeat business likely. We build customer satisfaction metrics to measure the perceptions of all your customer groups – while showing you a return on investment. Our solutions can identify and manage potential customer risk, while boosting employee productivity.

Let us help you save time in your customer decision making process. We can identify potential customers that are the most likely to convert into sales, while making existing customers more profitable.

How does your advertising reach potential customers in the crowd? Timing and proper communication channel placement are essential. Track return on investment for your advertising dollars with confidence.

Perception is reality. And the fact is that negative word of mouth spreads five times faster than positive word of mouth. What do you want existing and perspective customers saying about your business?

In the “age of information” your business will become obsolete without a professional 24/7/365 online presence. Competitive differentiation in the vast sea of the Internet is crucial. Don’t sink yourself with inconsistent themes, ideas and design efforts.